Return Policy
Thank you for shopping at Santa Mod!
We want you to be completely satisfied with your purchase. If you're not, we're happy to offer a return or exchange within 30 days of the order delivery date.
To be eligible for a return or exchange, your item must be:
In its original condition
Unworn, unwashed, and undamaged
In its original packaging
To initiate a return or exchange:
Contact Us: Please contact our customer support team at headelf@santamod.com to obtain a return authorization number.
Ship Your Return: Ship your return to the address provided by our customer support team. Please include the RA# on the package.
Refund or Exchange: Once we receive your return, we will inspect it and process your refund or exchange. Refunds will be issued to your original payment method.
Please note:
Shipping Costs: Customers are responsible for return shipping costs, unless the item is defective or damaged.
Custom Products: Due to the nature of custom products, we cannot accept returns or exchanges for items that have been personalized.
Defective Items: If you receive a defective item, please contact our customer support team immediately. We will provide a prepaid shipping label for the return and issue a full refund or replacement.
We strive to provide excellent customer service. If you have any questions or concerns, please don't hesitate to contact us.